Refund policy

Our customer's experience is our top priority, if you are not satisfied with our products, please contact our support team immediately at fineartlighting@telus.net

30-day window for returns:

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. : 10% restocking fee will be applied to return item unless product is damaged or defect. (The restocking fee is to cover the outbound shipping fee)

Return item has to be unused and packed in original packaging. Customers are responsible for return postage unless product received damaged. Please provide the picture if item received is damaged. Return will not be accepted if more than 30 days after delivery.

Refunds (if applicable):  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We are keeping customers informed throughout the process. 

Exchanges (if applicable):  We only replace items unless product is damaged or defect. If you need to exchange it for the same item, send us an email to obtain an authorization.